FAQ — Frequently Asked Questions

Frequently Asked Questions

The Fit

What makes Primecut different from a regular t-shirt?

Standard t-shirts are designed for men around 6ft tall. The body is too long, the sleeves are too loose, and the proportions just don't work on shorter frames. Primecut is engineered from scratch for men under 5ft 9 — shorter body length, correctly fitted sleeves, and a relaxed midsection that looks clean without clinging or bunching.

How does the fit compare to other brands?

Most "slim fit" options are simply narrower versions of standard tees — they still have the same length issue. Primecut adjusts body length, sleeve length, and shoulder width proportionally for shorter frames. The result is a tee that looks intentional, not like it was bought a size too small.

What height range is Primecut designed for?

Our tees are proportioned for men between 5ft 0 and 5ft 9. If you're right at 5ft 9, refer to our size guide — it depends on your build.

Will the tee shrink after washing?

Minimal shrinkage when cared for properly. Machine wash cold, tumble dry low. Avoid high heat — that's the main culprit for shrinkage in cotton-poly blends.

Sizing

What sizes do you offer?

We offer XXS, XS, S, M, L, and XL. Every size is proportioned for men under 5ft 9 — not scaled down from a larger template.

How do I know which size to order?

Start with your chest measurement. Our size guide pairs chest size with height for the most accurate recommendation. When in doubt, go with your chest — the length is already dialed in for your height range.

Can I mix sizes within a bundle?

Currently, all tees in a bundle ship in the same size. If you need multiple sizes, we recommend ordering separately.

Product & Fabric

What is the fabric?

160 GSM, 60% combed ringspun cotton and 40% polyester jersey. Butter-soft, lightweight, and breathable — with a subtle structure that holds its shape.

What colors are available?

Black, White, Khaki, Navy, Carbon, and Heather Grey. More colors coming as we grow.

How do I care for my tee?

Machine wash cold with similar colors. Tumble dry low. Do not bleach. Avoid high heat — it's the fastest way to fade color and cause shrinkage.

Orders & Shipping

How does bundle pricing work?

Select your pack size, pick a color for each tee slot, choose your size, and add to cart. All tees ship together. The more you buy, the better the per-tee price — the 3-Pack Essential at $84.95 works out to $28.32 per tee.

Do you offer free shipping?

Yes — free shipping on orders over $60. Any order of 2 or more tees qualifies automatically. Orders ship within 1–3 business days with a tracking number.

How long does shipping take?

Most orders ship within 1–3 business days. Delivery is typically 3–7 business days. You'll receive a tracking number as soon as your order ships.

Can I change or cancel my order?

We process orders quickly, so changes aren't always possible. Email support@getprimecut.com as soon as possible and we'll do our best before your order ships.

Returns & Guarantee

What is the 30-Day Fit Guarantee?

If the fit isn't right within 30 days of delivery, we'll make it right — exchange for a different size or a full refund. No questions asked. Email support@getprimecut.com with your order number.

How do I start a return or exchange?

Email support@getprimecut.com with your order number and what you'd like to do. We'll send instructions and a return label within 1 business day.

What if my tee arrives damaged or incorrect?

That's on us — email support@getprimecut.com with a photo and your order number and we'll send a replacement at no cost.

Contact

How do I get in touch?

Email us at support@getprimecut.com. We respond within 1 business day, Monday through Friday.