Returns & Exchanges
30-Day Fit Guarantee
We stand behind the fit of every Primecut® tee. If your order doesn't fit the way it should, we'll make it right — no hassle, no questions asked.
You have 30 days from the date of delivery to request a return or exchange.
How to Start a Return or Exchange
- Contact Us: Email support@getprimecut.com with your order number and the reason for your return or exchange.
- Approval: Our team will confirm your request and provide the correct return address within 1–2 business days.
- Pack & Ship: Send your item(s) back in original condition. Include your order number inside the package and email us the tracking number once shipped.
- Refund or Exchange: Once we receive and inspect your return, we'll process your refund or ship your exchange within 5–7 business days.
Eligibility
- Items must be unworn, unwashed, and in original condition with tags attached.
- Returns must be initiated within 30 days of delivery.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, email us at support@getprimecut.com within 7 days of delivery. Include a clear photo of the issue. We will send a replacement at no charge.
Questions?
Reach out any time at support@getprimecut.com. We're here to make sure you get the fit you came for.