Returns & Refunds
We want you to feel comfortable in your PrimeCut tees. If the fit is not right or you change your mind, you can request a return or size exchange within 30 days of delivery.
This policy covers our tees and preset packs. It does not limit any rights you have under applicable consumer law.
Starting a return
Email support@getprimecut.com with your order number or other proof of purchase, the items you wish to return, and whether you prefer a refund or size exchange. Sharing a reason helps us improve, but is optional for change-of-mind returns.
We aim to reply within 1–2 business days with return instructions and the correct return address. Contact us before shipping your return so we can direct it correctly; the sender address on your parcel may not accept returns. Your initial notification date counts toward the return-request deadline.
Pack the items securely, include your order number, and keep proof of postage. We recommend tracked shipping.
Return condition
For our voluntary 30-day fit and change-of-mind returns, tees must be unwashed, unaltered, and unworn other than briefly trying them on indoors. Please keep attached tags in place. Items should be free from stains, odors and damage caused after delivery.
These conditions do not prevent claims for faulty, damaged or incorrectly supplied goods, or override statutory cancellation rights.
Return shipping
For fit or change-of-mind returns, you pay the return postage, except where applicable law requires otherwise. Contact us for the return destination before purchasing postage.
If we sent the wrong item or your item is faulty or arrived damaged, we cover reasonable necessary return postage. Contact us so we can arrange a suitable method.
Preset packs and partial returns
You may return an entire preset pack or individual tees from a pack. The same eligibility conditions apply.
For a partial return, your merchandise refund is the discounted amount allocated to the returned item on your original order, including any additional discounts. We do not use the full single-tee retail price or increase the price of the tees you keep.
For example, if a $69.99 three-pack has an equal allocation and no further discount, returning one tee gives a $23.33 merchandise refund. Your actual refund follows your order's recorded allocation. Any refundable taxes are calculated separately. Total merchandise refunds cannot exceed the merchandise amount paid.
Free promotional $10 gift card
If your qualifying order included a free promotional $10 PrimeCut gift card, you may keep it after a full or partial return. We will not deactivate it, reduce its remaining balance, or deduct its value from your merchandise refund because of that return—even if you already used it.
The promotional card itself has no refundable purchase price because it was provided free. This provision concerns promotional cards, not gift cards purchased separately.
Refunds and size exchanges
After receiving and checking your return, we aim to process your refund within 5–7 business days, and always within any applicable statutory deadline. We will email you when it has been processed. Your payment provider may take additional time to display the credit.
Refunds go back to the original payment method. Amounts originally paid using a gift card are returned to gift-card credit; split payments are refunded to their respective payment methods as applicable.
Email us to arrange a size exchange. We will confirm the replacement details and timing before proceeding.
Faulty, damaged, incorrect or missing items
Contact support@getprimecut.com as soon as you notice a problem. Include your order details and, where helpful, photos of the item and packaging.
We will investigate and arrange the remedy you are entitled to, which may include a replacement or refund. Our voluntary 30-day return window does not cut off your statutory rights for faulty or incorrectly supplied goods. Original packaging is not required for a valid faulty-goods claim.
Additional consumer rights
United Kingdom: Where UK distance-selling cancellation rights apply, you may notify us that you wish to cancel within 14 days after delivery without giving a reason, then return the goods within a further 14 days. You may inspect and try on tees as you would in a shop. For a qualifying full-order cancellation, we refund any standard delivery charge paid; premium-delivery upgrades need not be refunded. Statutory refund deadlines apply even if they require us to act sooner than our usual processing target. These rights are additional to our 30-day policy.
Australia: Our products come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement, and to compensation for other reasonably foreseeable loss or damage. Other failures must also be remedied as required by law.
Customers in the United States, Canada and other applicable jurisdictions retain their mandatory consumer rights. If this policy conflicts with a mandatory legal requirement, that requirement takes priority.
Questions? Email support@getprimecut.com.