Returns, Refunds & Exchanges

Last updated: October 3, 2026

We want you to feel comfortable in your PrimeCut tees. If the fit is not right or you change your mind, you can request a return or size exchange within 30 calendar days of delivery.

This policy covers individual tees, preset bundles, and bundles you customize using our available size and color options. Your rights under applicable consumer law are additional to this policy.

Requesting a return or exchange

Email support@getprimecut.com with:

• Your order number or other proof of purchase.
• The items you want to return or exchange.
• Whether you prefer a refund or a different size.

A reason is optional for change-of-mind returns. For faulty, damaged, or incorrect items, please describe the issue and include photographs where helpful.

We aim to respond within 1–2 business days, Monday–Friday. The date you first contact us counts toward the 30-day return-request deadline.

Please contact us before sending anything back. We will provide return instructions and the correct return destination. The address on your parcel or our business address may not accept returns.

Condition of returned tees

For our voluntary 30-day fit and change-of-mind returns, tees must be:

• Unwashed and unaltered.
• Unworn other than briefly trying them on indoors.
• Free from stains, odors, and damage caused after delivery.
• Returned with attached tags kept in place.

These conditions do not restrict valid claims for faulty, damaged, or incorrectly supplied goods, or any statutory cancellation rights.

Pack your return securely and retain proof of postage. Tracked shipping is recommended.

Return shipping costs

For fit or change-of-mind returns, you are responsible for return postage unless applicable law requires otherwise.

If an item is faulty, arrives damaged, or was supplied incorrectly, PrimeCut covers reasonable necessary return postage. Contact us first so we can arrange the appropriate return method.

Size exchanges

Size exchanges are subject to availability.

Before proceeding, we will confirm the replacement size, expected timing, and any replacement-shipping charge. You can choose an eligible refund instead if you do not wish to proceed with the exchange.

For faulty or incorrectly supplied items, we will provide the remedy and cover the costs required by applicable law.

In some cases, we may offer a replacement without requiring the original item to be returned. This applies only when we confirm it directly with you.

Bundle and partial returns

You can return an entire eligible bundle or individual tees from it. This applies to both preset bundles and bundles customized using our available options.

For partial returns, the merchandise refund is the actual discounted amount allocated to each returned tee on your original order, including any additional discounts.

We do not calculate the refund using the full single-tee retail price, and we do not increase the price of the tees you keep.

For example, if a $69.99 three-pack has an equal allocation and no additional discount, the merchandise refund for one returned tee is $23.33. Your actual refund follows the allocation on your order.

Refundable taxes are handled separately. Total merchandise refunds cannot exceed the merchandise amount originally paid.

Keeping your free bundle gifts

If your qualifying bundle included a free promotional $10 PrimeCut gift card and a complimentary e-book, you may keep those gifts after a full or partial return.

We will not deactivate the promotional gift card, reduce its remaining balance, or deduct its value from your merchandise refund because of the return, even if you have already used it.

Free gifts have no refundable purchase price. These rules concern promotional gifts, not gift cards or digital products purchased separately.

Refund processing

Where a physical return is required, we aim to process your refund within 5–7 business days after receiving and inspecting it.

Where we confirm that no return is required, we aim to process the agreed refund within 5–7 business days of that confirmation.

Any applicable legal deadline requiring an earlier refund takes priority.

Refunds are issued to the original payment method. Amounts paid with gift-card credit are refunded to gift-card credit. Split payments are refunded to the corresponding payment methods as applicable.

We will notify you when the refund has been processed. Your bank or payment provider may take additional time to display the credit.

Original delivery charges are refunded where required by applicable law. Outside those circumstances, delivery charges for a completed delivery are not included in a change-of-mind merchandise refund.

Faulty, damaged, incorrect, or missing items

Email support@getprimecut.com as soon as you notice a problem.

We will investigate and arrange an appropriate remedy, which may include a replacement or refund. Our voluntary 30-day return window does not limit statutory rights concerning faulty or incorrectly supplied goods.

Original packaging is not required for a valid faulty-goods claim.

Purchased gift cards and digital products

The voluntary tee-return policy does not automatically apply to separately purchased gift cards or digital products.

Contact us if a purchased gift card or digital product is incorrect, inaccessible, or not working. Any applicable cancellation, refund, and consumer-guarantee rights remain unaffected.

United Kingdom customers

Where UK distance-selling cancellation rights apply, you may notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to return the goods.

You may inspect and try on the tees as you would in a shop. Our voluntary return conditions do not remove this right.

For a qualifying full-order cancellation, we refund the standard outbound delivery charge paid. Any additional amount paid for premium delivery need not be refunded.

Refunds follow the applicable statutory deadline, including the rules concerning receipt of the returned goods or evidence that they have been sent back.

These rights are additional to our voluntary 30-day policy.

Australian customers

Your purchases are protected by Australian Consumer Law guarantees that cannot be excluded by this policy.

For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. Other failures will be remedied as required by law.

Your consumer rights

Customers retain all mandatory rights under applicable law. If this policy conflicts with those rights, the applicable legal requirement takes priority.

Contact

PrimeCut, operated by Ecart Essentials LLC
Email: support@getprimecut.com
Business address: 5830 E 2nd St ste 7000, Casper, WY 82609, United States

Contact us for return instructions before mailing an item.