Shipping & Delivery

Last updated: October 3, 2026

Where we ship

PrimeCut currently ships physical products to:

• United States.

• United Kingdom.

• Canada.

• Australia.

Availability for your specific address is confirmed at checkout.

Shipping rates

Standard shipping is:

• US$8.91 on qualifying merchandise subtotals below US$65.

• Free on qualifying merchandise subtotals of US$65 or more.

The threshold is calculated after discounts, before shipping and taxes. Free promotional gifts do not increase the qualifying subtotal.

A discount may reduce your subtotal below the free-shipping threshold. Any applicable delivery charge is displayed before payment.

For orders displayed in another currency, checkout shows the applicable shipping amount in that currency.

Digital-only orders, including digital gift cards and e-books, do not require physical shipping.

Processing time

Orders are normally processed within 24–48 hours.

Processing includes preparing your order and arranging dispatch through our fulfillment partners. If an issue prevents us from meeting the processing estimate, we will contact you using the details provided with your order.

Estimated delivery

Standard delivery is generally estimated at 7–15 calendar days after dispatch, unless a different estimate is shown for your destination before purchase.

Calendar days include weekends. Processing time is separate from the delivery estimate.

Delivery dates are estimates, not guaranteed arrival dates. Timing can vary by destination, carrier, customs processing, public holidays, or other delivery disruptions.

Our products are shipped through fulfillment partners and may be dispatched internationally.

If you need your order for a particular date, contact support@getprimecut.com before purchasing.

Tracking

When your physical order is dispatched, we will email the available tracking information.

Tracking may not update immediately after a label is created or while a parcel moves between carriers. Contact us if you need help understanding a tracking update.

Address changes and cancellations

Please check your shipping address and contact details before completing your order.

If you need to change or cancel an order, email support@getprimecut.com as soon as possible. We will check whether the request can still be accommodated based on its fulfillment status.

We cannot guarantee changes once processing or dispatch has begun. This does not remove any cancellation rights you have under applicable law.

If an address error results in a returned parcel, we will explain the available options and any applicable redelivery charge before proceeding.

Taxes, duties, and import charges

Any taxes or duties collected by PrimeCut are displayed before you complete payment.

International deliveries may be subject to customs procedures or additional import charges under the rules for the destination and shipping arrangement. Free shipping does not automatically mean that all import charges are included.

Contact us before ordering if you need clarification about your destination.

Delayed, missing, or damaged deliveries

If your order is delayed, damaged, missing, or marked delivered but cannot be located, email support@getprimecut.comwith your order number and the relevant details.

We will investigate with the fulfillment or delivery partner and arrange an appropriate resolution.

A tracking status or carrier delay does not automatically remove your right to a refund, replacement, cancellation, or other remedy under applicable law. Where required, we will notify you of a delay and give you the applicable cancellation and refund options.

Digital delivery

Gift cards and e-books are delivered electronically using the email address associated with the order or an available recipient option.

Check your spam or promotions folder if you cannot find the delivery email. Contact us if you need assistance.

Returns

For return eligibility, partial bundle refunds, exchanges, and return-postage responsibilities, please read our Returns, Refunds & Exchanges Policy.

Contact

PrimeCut, operated by Ecart Essentials LLC
Email: support@getprimecut.com
Business address: 5830 E 2nd St ste 7000, Casper, WY 82609, United States

We aim to respond within 1–2 business days, Monday–Friday.