Shipping & Delivery
Shipping destinations
We currently ship physical orders to the United States, United Kingdom, Canada and Australia.
Shipping charges
Standard shipping costs US$8.91 for orders below US$65 and is free for orders of US$65 or more.
Free-shipping eligibility is calculated using your merchandise subtotal after discounts, before shipping and taxes. Free promotional gifts do not increase the qualifying subtotal.
When shopping in another currency, checkout displays the applicable shipping charge in your selected currency.
Digital-only purchases, including gift cards and e-books, do not require physical shipping.
Processing and delivery
Physical products ship through our fulfillment partners and may ship internationally. Any delivery estimates displayed at checkout or in your order confirmation are estimates rather than guaranteed arrival dates.
Delivery can be affected by carrier delays, customs processing, public holidays and other circumstances. If your order is delayed, contact us for assistance.
Tracking
Once your physical order is dispatched, we will send the available tracking information to the email address provided at checkout. Tracking updates may take time to appear after dispatch. You can also check our order tracking page.
Shipping details and order changes
Please check your delivery address before placing your order. If you notice an error or wish to request a change or cancellation, email us promptly. We will check whether the request can still be accommodated based on the order’s fulfillment status.
This does not affect any cancellation rights you have under applicable law.
Customs and import charges
International orders may be subject to customs processing. Taxes or duties collected by PrimeCut are shown at checkout. Where additional import charges are payable by the recipient under the applicable shipping arrangement, these are not included in the standard shipping fee.
Contact us before ordering if you need clarification about import charges for your destination.
Delivery problems
If your order has not arrived, tracking appears incorrect, or a parcel arrives damaged, email support@getprimecut.com with your order number and the relevant details. We will investigate and arrange an appropriate resolution.
Nothing in this policy limits your rights under applicable consumer law.
Contact
For shipping questions, contact support@getprimecut.com.